Frequently Asked Questions

Your gift will arrive hand wrapped in tissue paper in a velveteen draw string bag and boxed in our signature black onyx box with custom band.

It arrives in a structured box cushioned padded center for maximum safety.

Any gift that is received incorrect or damaged will be immediately replaced with the same shipping method as the original order and Monarch Engraving Company will credit shipping to and from.

All items are shipped insured for the value of the item and you must return the item, then file a claim with the Monarch Engraving Company and if the item was damaged in shipment then we will do our best to replace your item in a timely fashion.

Please make sure you include in your order the gift card option and your gift will be shipped directly to your recipient and you will be invoiced separately.

We do our best to provide 100% satisfaction and customer service is our main priority.

Please feel free to contact us via the contact us page and someone will respond to you within 2 business days. If you have an urgent matter that cannot wait call 516-554-3766